Service design in organisational change
نویسندگان
چکیده
This paper reports an empirical study analysing 80 projects delivered by two leading service design agencies to understand the relevance and breadth of organisational change. The analysis revealed clearly divided camps practice, playing different roles in change representing distinct definitions design. Some evidenced that had potential move into realm transdisciplinary innovation facilitate collaboration across boundaries engage various stakeholders searching for solutions complex problems. makes practice this kind acutely relevant addressing challenges facing our society from COVID-19 pandemic. approaches topic specific angles; one is taking a systemic approach other focusing on sector. It provided much needed evidence how used contributes Further, it current discussion about definition, boundary context practice.
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ژورنال
عنوان ژورنال: Proceedings of DRS
سال: 2022
ISSN: ['2398-3132']
DOI: https://doi.org/10.21606/drs.2022.416